Privacy Policy

1. Introduction

Prima Nordic Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with mobile applications we develop.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company name and business information
• Project requirements and preferences
• Communication records and correspondence

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and geolocation data
• Browser type and version
• Device information and operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies

2.3 Mobile Application Data

For mobile applications we develop, we may collect:

• Device identifiers and hardware information
• App usage analytics and performance data
• Crash reports and error logs
• Location data (only with explicit user consent)
• Push notification preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our software development services
• Communicating with you about projects and services
• Processing payments and managing contracts
• Analyzing website and application performance
• Ensuring security and preventing fraud
• Complying with legal obligations
• Marketing our services (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Analytics and performance monitoring
• Payment processing
• Customer support systems

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to claims of illegal activity

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Secure development practices for all applications

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Essential cookies are necessary for website functionality and cannot be disabled.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing

8. International Data Transfers

As we operate from Sweden and may work with international clients and service providers, your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

13. GDPR Compliance (EU Residents)

For residents of the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

• Consent: Where you have given clear consent
• Contract: To fulfill our contractual obligations
• Legal Obligation: To comply with applicable laws
• Legitimate Interest: For our business operations and service improvement

You have the right to lodge a complaint with a supervisory authority if you believe your rights under GDPR have been violated.